SerpHike Digital Marketing Agency ("SerpHike", "we", "us") collects and processes personal data in line with India's Digital Personal Data Protection Act (DPDPA) and, for visitors in the EU/UK, the General Data Protection Regulation (GDPR).
What we collect
Name, email, phone number, website URL, service interest and budget submitted through the Contact and Free Audit forms. Standard analytics data (pages viewed, referrer, device type) via GA4 and GTM.
How we use it
To respond to growth proposal and audit requests, to deliver contracted services, and to improve site content. We do not sell personal data to third parties.
Your rights
You may request access to, correction of, or deletion of your data at any time by emailing info@serphike.com.
When you send the contact form, your details are written to a private Google Sheet through a Google Apps Script endpoint that we control. The website itself never stores or displays your details, and the endpoint only accepts new entries; it cannot be used to read existing ones. If you book a call, the booking is handled by Google Calendar appointment scheduling. If you message us on WhatsApp or call us, those conversations are handled by WhatsApp and our phone provider.
How long we keep it
We keep enquiry details for as long as we need them to respond and follow up, and for up to 24 months after our last contact with you unless you become a client, in which case contract records are kept for as long as the law requires. You can ask us to delete your details at any time.
International transfers
Our team is based in India, and some of our service providers, including Google, store data in other countries. Where UK or EU data protection law applies, we rely on appropriate safeguards for international transfers. For Indian users, we follow the Digital Personal Data Protection Act and the DPDP Rules as they come into force (India Briefing on DPDP Rules 2025).
Marketing messages
We only send marketing emails or messages if you have agreed to receive them or you are an existing client and the message is relevant to the service you use. Every email includes a way to unsubscribe.
Cookies and analytics
Analytics and advertising cookies only run after you accept them in our cookie banner. See our cookie policy for details.
